Partial Outage of Document Understanding in All Regions

Incident Report for UiPath

Resolved

This incident has been resolved.

Posted Apr 12, 2024 - 20:03 UTC

Monitoring

We have fixed this issue in all regions.

Posted Apr 12, 2024 - 18:39 UTC

Update

The root cause has been identified as a domain update in the infra structure deployment. The mitigation has been confirmed to be working in the US region. We will continue to apply the fix to other regions.

Posted Apr 12, 2024 - 17:59 UTC

Identified

We've found the potential root cause and have mitigated the issue in the US region. We are waiting for confirmation from affected customers.

Posted Apr 12, 2024 - 17:43 UTC

Investigating

We have identified an issue that is affecting Document Understanding (Document Manager) customers who whitelist domains through their firewalls. This issue is affecting all of our production regions. We are working on a mitigation for this issue.

Posted Apr 12, 2024 - 16:28 UTC

This incident affected: Document Understanding.