Resolved -
We've validated all functionalities and the incident is now fully resolved.
Mar 20, 10:33 UTC
Monitoring -
The index restoration is completed. We are conducting tests to ensure that all functionality has been successfully restored.
Mar 20, 10:22 UTC
Update -
The database index reconstruction process is taking longer than anticipated. We now expect it to require a few additional (approx. 2) hours to complete. We will provide updates as we gain more insights into the situation.
Mar 20, 10:14 UTC
Update -
Database index reconstruction is significantly slower than previously expected. Now expecting full availability at midnight UTC tonight.
Mar 19, 17:33 UTC
Update -
The issue is partially mitigated and it would take around 3 hours for a complete recovery
Mar 19, 07:47 UTC
Update -
Email ingestion functionality restored, new data can be added. Streams functionality is still down.
Mar 18, 18:23 UTC
Update -
Database is currently running through backfill process. We estimate this may take multiple hours to fully catch up.
Mar 18, 16:12 UTC
Update -
Issue is partially mitigated:
1. Analytics functionality restored
2. Most of the UI now operates correctly
Ingestion and streams functionality still down
Mitigation is in progress
Mar 18, 11:37 UTC
Identified -
Issue is identified, mitigation is in progress
Mar 18, 10:22 UTC
Investigating -
We are experiencing an issue with communications mining and investigation is in progress
Currently the service is only available in read only mode
Mar 18, 09:18 UTC