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Failures in low-code agents for community users in Europe
Postmortem
Customer impact
On October 1, 2026, from 10:50 to 19:50 UTC, some Studio Web users in Europe couldn't debug agents that call Orchestrator processes (RPA, agents, etc.) or Action Apps from the same solution. The call failed with a "not found" error. Published agents and production jobs were not affected.
Root cause
A Studio Web update changed how solution resources are located during debugging. It was missing a setting that keeps the previous behavior, so debug runs looked for the solution's resources in the user's personal workspace instead of the debug folder.
Detection
Automated end-to-end tests alerted our engineers at 16:43 UTC. The end-to-end testing suite runs once every 2 hours and alerting only happens after 3 consecutive test failures. The issue was also reported from a customer environment.
Response
After identifying the root cause, a rollback was started at 18:00 UTC and was fully in effect at 19:50 UTC. This duration included a deployment failure that had to be retried, which took 50 minutes. A corrected version that includes the setting was deployed on October 2 at 13:00 UTC.
Follow up
- The setting is now part of the main code line, so future releases include it.
- We're improving the alerts and the end-to-end testing suite to catch regressions earlier.