We have published a postmortem for this incident to our blog. It includes information about the root cause, how we fixed it, and how we will prevent similar issues in the future.
We have confirmed that our fix is fully functional.
Posted Oct 05, 2020 - 16:41 UTC
Monitoring
We have implemented a fix and are continuing to monitor to ensure that everything is functional.
Posted Oct 05, 2020 - 16:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 05, 2020 - 15:27 UTC
Identified
Issue is found to be with caching mechanism of a component, which in turn causing throttling at one of the dependent infra service. This has also impacted other dependent services like Apps, AI Fabric. We are actively working on applying a fix for this issue as soon as possible.
Posted Oct 05, 2020 - 14:27 UTC
Investigating
We are currently investigating this issue.
Posted Oct 05, 2020 - 13:02 UTC
This incident affected: Automation Cloud, AI Center, and Apps.