AI Center: ML Skills services are unavailable for customers in Australia & Canada region

Incident Report for UiPath

Resolved

This incident has been resolved.

Posted Mar 28, 2024 - 08:40 UTC

Update

We have successfully mitigated the issue affecting AI Center ML Skills and the creation of new data labelling sessions in AI Center. The disruption was caused by a discrepancy in secret refresh between the service and identity provider; impacting customer authentication and inter-service communication.
Our team has rectified the issue and restored normal functionality. We apologize for any inconvenience this may have caused and thank you for your understanding.

Posted Mar 28, 2024 - 07:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 28, 2024 - 06:05 UTC

Investigating

We discovered a problem where ML Skills in AI Center is failing to return results for users in Australia & Canada region. Our engineers are investigating this further.

Posted Mar 28, 2024 - 05:16 UTC

This incident affected: AI Center.