On 10th October 2024 at around 10:00 AM UTC, an OData library upgrade introduced a URL handling issue within Orchestrator, affecting the way URLs were processed, particularly with case sensitivity and trailing slashes. This caused disruptions in robot job execution, leading to job failures. Additionally, a subset of customers experienced non-functional API routes, resulting in further interruptions to their workflows.
The issue had a global impact on our customer base, with certain customers encountering failed job executions and inaccessible API endpoints.
Our team has identified and resolved the issue by 11th October 2024, 03:00 PM UTC. The affected components have been restored, and all API routes are now functioning correctly.
We apologize for any inconvenience caused and appreciate your patience during the resolution of this incident. Please contact our support team if you have any further questions or require additional assistance.