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Automation Cloud Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Automation Cloud: Orchestrator Enterprise Maintenance - Europe (North Europe) Oct 1, 21:00-22:00 UTC
During this period we will be performing a configuration change on the Orchestrator instance(s) running on our Europe data center.

Downtime expected: ~15min only for the Europe Orchestrator Instance. No impact for the other regions (US and Japan).

For full details on what has changed please subscribe to our release notes page. If you are encountering issues during this period please contact us through our support contact form or via our forum.
Posted on Sep 24, 09:20 UTC
Past Incidents
Sep 29, 2020
Azure Active Directory Outage causing connection issues in US Region
Resolved - This incident has been resolved.
Sep 29, 01:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 00:44 UTC
Identified - Automation Hub: We're experiencing connection issues in the US Region - attributed to an Azure Active Directory outage. Azure has not announced the timeframe for an expected fix, but we will continue to watch and do what we can to resolve as soon as possible.
Sep 28, 23:53 UTC
Sep 28, 2020
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Automation Cloud currently experiencing connectivity issues
Postmortem - Read details
Sep 28, 17:04 UTC
Resolved - An Azure maintenance activity on its gateway services made it unavailable, which in turn impacted availability of Automation Cloud services. After this activity was completed, services got restored and Operation of Automation Cloud returned to normal.
Sep 23, 14:46 UTC
Update - Services are restored and will update this thread with more details soon.
Sep 23, 14:32 UTC
Update - Updating this to a Major outage and continuing the investigation
Sep 23, 14:08 UTC
Investigating - We are currently investigating this issue.
Sep 23, 13:57 UTC
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020
Automation Hub connection issues
Resolved - The downtime is within the maintenance window of Azure Database for MySQL.
Operation of Automation Hub returns to normal.
Sep 20, 03:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 03:10 UTC
Investigating - Automation Hub is currently experiencing connection issues. We are investigating the situation.
Sep 20, 01:46 UTC
Sep 19, 2020

No incidents reported.

Sep 18, 2020
Automation Hub Partial Outage
Resolved - Operation of Automation Hub returns to normal.
Sep 18, 20:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 18:37 UTC
Identified - The issue is identified as Azure Database for MySQL issue, as shown in Azure status page https://status.azure.com/en-us/status
Sep 18, 17:20 UTC
Investigating - We're currently investigating a connectivity issue in the US Region affecting a subset of tenants
Sep 18, 15:56 UTC
Failures connecting to Automation Cloud
Resolved - The issue has been mitigated, but we will continue to monitor closely to ensure that it does not recur.
Sep 18, 17:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 12:23 UTC
Update - We are continuing to investigate this issue.
Sep 18, 11:48 UTC
Update - We are continuing to investigate this issue.
Sep 18, 10:29 UTC
Investigating - We are investigating an issue with some Enterprise customers experiencing failures while connecting to Automation Cloud. This is impacting sign in through the web for the affected customers
Sep 18, 08:54 UTC
Sep 17, 2020
Failures connecting to Automation Cloud
Resolved - This incident has been resolved.
Sep 17, 19:36 UTC
Monitoring - A fix has been deployed and we are monitoring the results.
Sep 17, 18:39 UTC
Update - We are continuing to investigate this issue.
Sep 17, 16:34 UTC
Investigating - We are investigating an issue with some Enterprise customers experiencing failures while connecting to Automation Cloud. This is impacting robot operation and sign in through the web for the affected customers
Sep 17, 15:54 UTC
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

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