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All products listed below have a target availability of 99.9%.
The outage has been resolved and Document Understadning is fully operational. Impact: No ongoing user impact.
Posted May 14, 2026 - 17:24 UTC
Monitoring
A fix has been deployed for the issue impacting document processing for Document Understanding in US, and we are monitoring closely. Impact: Users may still experience processing documents. Next update: We are continuing to monitor system behavior.
Posted May 14, 2026 - 17:13 UTC
Identified
We have identified the cause of the outage impacting document processing for Document Understanding in US and are working on a fix. Impact: Users may continue to be unable to process documents. Next update: Our focus is on restoring service as quickly as possible.
Posted May 14, 2026 - 17:04 UTC
Update
We are investigating reports of an outage impacting document processing for Document Understanding. Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available.
Posted May 14, 2026 - 16:51 UTC
Investigating
We are investigating reports of an outage impacting document processing for [Document Understanding] in [All Regions]. Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available.
Posted May 14, 2026 - 16:50 UTC
This incident affected: United States (Document Understanding).