Customer Impact
Between 2026-03-10 13:54 UTC and 2026-03-11 08:00 UTC, the web Search tool experienced a service disruption. During this window, automated Agents and RPA workflows requiring real-time web search functionality encountered execution failures.

Root Cause
The disruption was caused by an upstream API quota exhaustion triggered by an atypical spike in request volume. The specific legacy endpoint used for this service maintains a fixed, inelastic daily throughput limit.

Due to the provider’s deprecation schedule, standard scalability options are currently restricted. This forced a shift from automated infrastructure adjustments to manual traffic management to maintain service stability during the transition period.

Resolution
To restore service and prevent a recurrence, our engineering team deployed a multi-tenant rate-limiting policy. This ensures that high-volume requests from a single source cannot impact global service availability. Service was fully restored once the upstream provider’s daily telemetry window was reset.

Follow-Up Actions

• Service Migration: Since the current provider is deprecating this API, we are accelerating the transition to a more scalable, high-throughput web search alternative to ensure elastic capacity.
• Granular Governance: Permanent implementation of per-organization request caps to ensure fair resource distribution and prevent individual workflow spikes from impacting the broader user base.