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Current UiPath Status
Multiple Regions - Customer Portal — Degraded Service
Incident
Report for UiPath
Resolved
The upstream dependency issue has been fully resolved. All Customer Portal services have been restored and are operating normally.
We apologize for any inconvenience caused. Thank you for your patience.
We apologize for any inconvenience caused. Thank you for your patience.
Monitoring
System recovery is in progress and Customer Portal features are now operational
We are currently monitoring system stability and conducting final verification before confirming
full resolution.
We are currently monitoring system stability and conducting final verification before confirming
full resolution.
Update
The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.
Investigating
We are experiencing degraded service on Customer Portal affecting multiple support-related features.
Affected functionality:
- Customer Support Infrastructure
- Viewing existing support case details and email replies
- Account/Company data loading
- Self-registration case status checks
- File downloads linked to support cases
What's working:
- Authentication and login
- Non-support dependent features (Knowledge Base, Community, etc.)
Root cause:
An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.
Next steps:
Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.
We will provide updates as the situation evolves.
Affected functionality:
- Customer Support Infrastructure
- Viewing existing support case details and email replies
- Account/Company data loading
- Self-registration case status checks
- File downloads linked to support cases
What's working:
- Authentication and login
- Non-support dependent features (Knowledge Base, Community, etc.)
Root cause:
An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.
Next steps:
Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.
We will provide updates as the situation evolves.
This incident affected: European Union (Customer Portal), United States (Customer Portal), Japan (Customer Portal), India (Customer Portal), Singapore (Customer Portal), Australia (Customer Portal), Canada (Customer Portal), UK (Customer Portal), Switzerland (Customer Portal), Delayed US (Customer Portal), and Delayed EU (Customer Portal).