About This Site
Welcome to our status page. If you are looking for help, please check our documentation guides or contact us on our community forum. All products listed below have a target availability of 99.9%.
Current UiPath Status
Component Status Overview
Uptime over the past 90 days. View historical uptime.
Robot live stream issues in US region
Postmortem
Customer impact
Between 14:14 UTC and approximately 21:50 UTC on , customers in the US region were unable to start or view robot live streams. Robot job execution was not affected.
Root cause
On , we performed a planned rotation of the keys used to authorize live-stream connections. The US live streaming service loads these keys only at startup and had not been restarted after the new key was provisioned. As a result, the US live streaming service could not validate newly issued access tokens and rejected all connection attempts.
Detection
The issue was reported by customers as robot live streaming failing to connect in the US region. Our internal monitoring also detected the increase in errors.
Response
Our engineering team correlated the authorization failures with the key rotation and performed a rolling restart of the US live streaming service so it loaded the current keys. Errors stopped at approximately 21:50 UTC. After confirming live streams were connecting successfully, we resolved the incident at 22:50 UTC.
Follow up
To prevent recurrence of this issue, we are implementing several improvements:
- Enable the live streaming service to reload keys without requiring a restart.
- Recalibrate alerting and monitoring mechanism.