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Singapore - Insights - Partial Outage
Postmortem
Customer impact
Between August 25, 2026 at 3:42 am UTC and August 25, 2026 at 4:53 am UTC, customers using Insights in the Singapore region experienced failures loading Insights dashboards. Affected users saw dashboard pages time out or fail to load, and server errors were observed for related service requests. The primary impact was to Insights dashboard access, including charts and alerts. A related backend service also returned server errors during the incident, but dashboard access had recovered before final resolution.
Root cause
The incident was attributed to a regional Microsoft service disruption in Singapore affecting infrastructure used by the Insights service. During the disruption, the Insights service was unable to reliably serve dashboard requests, resulting in request timeouts and server errors. No changes were made on our side. The service recovered as the Microsoft regional disruption was resolved, and Microsoft subsequently reported a Singapore regional service issue on its status page. A formal root cause analysis has been requested from Microsoft to confirm the specific failure mechanism and identify any additional preventive or mitigation measures.
Detection
Automated health monitoring for the Insights service detected the issue at August 25, 2026 at 3:42 am UTC. Customer impact was confirmed on the response bridge shortly after detection.
Response
At August 25, 2026 at 3:58 am UTC, we posted a public status update noting that Insights dashboards in the Singapore region might fail to load and display timeout errors. During the response, our engineering team verified server errors in automated monitoring, attempted to access service diagnostics, and began a recovery procedure on the underlying infrastructure.
At August 25, 2026 at 4:01 am UTC, the Insights service recovered while the recovery procedure was in progress, and dashboard loading was validated across multiple test accounts. At August 25, 2026 at 4:37 am UTC, we moved the incident to monitoring after confirming dashboards loaded successfully. A related backend service recovered at August 25, 2026 at 4:49 am UTC, and the incident was marked resolved at August 25, 2026 at 4:53 am UTC.
Follow up
- Request a root cause analysis from Microsoft for the Singapore regional disruption affecting the insights dashboards loading issue.