Customer impact

On July 18, 2026, customers in the India region may have experienced degraded performance, timeouts, or failures when using Agent Evaluations and Health Score. Some published Conversational Agents may also have been unable to initialize conversations. Serverless Robot jobs may have started or executed more slowly than normal.

Impact timeline

All times below are on July 18, 2026, in UTC.

Time Affected services Customer impact Approximately 07:00–07:09 Agent Builder Customers may have experienced degraded performance, timeouts, or failures in Agent Evaluations and Health Score. Some published Conversational Agents may also have been unable to initialize conversations. 07:09–08:30 Agent Builder and Serverless Robots The Agent Builder impact continued. Serverless Robot jobs may also have started or executed more slowly than normal. 08:30–09:06 Serverless Robots Agent Builder service had recovered. Serverless Robot jobs may still have started or executed more slowly than normal until service was fully restored.

Root cause

An unusually large traffic spike in the India region exceeded the available service capacity for Agent Builder and Serverless Robots.

Detection

The issue was detected through automated service alerts. Our engineering teams began investigating and published customer notifications for the affected Agent Builder and Serverless Robot services.

Response

We restored service by increasing regional capacity, controlling the abnormal workload, and monitoring the affected features until performance stabilized.

Follow up

We are improving capacity safeguards, workload controls, isolation, and the performance of affected request paths to reduce the likelihood and customer impact of similar traffic spikes.