About This Site
Welcome to our status page. If you are looking for help, please check our documentation guides or contact us on our community forum. All products listed below have a target availability of 99.9%.
Current UiPath Status
Europe - Document Understanding - Generative Capabilities
Postmortem
Customer Impact
On January 8, 2026, between 09:04 and 11:04 UTC, customers experienced errors and degraded performance when using Document Understanding (DU) generative capabilities in the Europe region. Services were fully restored by 11:35 UTC.
Root Cause
The issue was triggered by the system encountering a spike in requests for unusually large documents, which caused temporary resource exhaustion in the document processing service.
Detection
The issue was detected by the internal alerting system.
Response
Our engineering team identified the issue, restarted affected systems, and confirmed service stability by 11:35 UTC.
Follow-Up
To reduce the likelihood of similar incidents:
- We are enhancing input validation to better handle large document sizes.
- Improvements are being made to system resource management and monitoring.