OpenAI models outage for US region - multiple services affected

Incident Report for UiPath

Resolved

This incident has been resolved.

Posted May 03, 2025 - 01:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 02, 2025 - 23:43 UTC

Update

The upstream service provider has confirmed they are aware of the issue, and they have begun investigating.

Posted May 02, 2025 - 23:16 UTC

Identified

The issue is caused by an outage with our upstream AI model provider, we are working with them to identify a solution

Posted May 02, 2025 - 23:12 UTC

Investigating

We are experiencing an outage with some OpenAI models, the following services are impacted:
Communications Mining
Document Understanding
UI Automation
Healing Agent
Autopilot for Developers
Agents

Posted May 02, 2025 - 23:11 UTC

This incident affected: Document Understanding, Communications Mining, Studio Web, and Context Grounding.