All issues are resolved, but we will continue to monitor the situation to ensure stability
Posted Aug 01, 2024 - 16:20 UTC
Update
Functionality for Insights Service is restored after fixes by the downstream service provider. Customers may still experience stale data for some time while our systems finish recovering. We are continuing to monitor the situation.
Posted Aug 01, 2024 - 15:27 UTC
Monitoring
The downstream service provider are deploying a fix for their issue, we will continue to monitor the situation until they report no more issues.
Posted Aug 01, 2024 - 15:13 UTC
Identified
We are in constant communication with our service provider support team to expedite the resolution.
Posted Aug 01, 2024 - 11:53 UTC
Update
Our downstream service confirmed that there is a connectivity issue going on at their end. Our team is actively working with them to address and resolve the issue. However, as this is a downstream problem, our ability to fully restore Insights is dependent on the resolution of the issue at their end.
We are in constant communication with our service provider support team to expedite the resolution. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work through this issue.
Posted Aug 01, 2024 - 11:49 UTC
Update
There is connectivity issue going on with a downstream service, that we are currently troubleshooting with our cloud provider. We will continue to keep you updated on further developments on this incident.
Thank you for your patience and understanding.
Posted Aug 01, 2024 - 11:23 UTC
Update
We are continuing to investigate this issue. Our engineers are actively working on resolving the issue and we will provide updates as soon as possible. We apologise for any inconvenience this may be causing and appreciate your patience while we work to resolve the issue.
Posted Aug 01, 2024 - 09:22 UTC
Investigating
Starting at around 06:38 UTC, customers might observe degradation of Insights service in Automation Cloud US ring and full outage of Insights service in Delayed US ring.