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Current UiPath Status
Delayed US - Autopilot for Everyone - failures accessing Admin UI
Postmortem
Customer Impact
From December 8, 2025, 11:47 pm UTC to December 9, 2025, 2:05 am UTC, customers experienced an outage affecting the AI Trust Layer in our Delayed US region.
Multiple UiPath products that depend on this layer — including Autopilot For Everyone, AI Center, and LLMOps — experienced degraded functionality or complete service interruption during this period.
Root Cause
The outage was caused by an incorrect configuration of feature flags controlling the AI Trust Layer, which rendered the service inaccessible.
Detection
Our synthetic monitoring system first identified the issue through automated alerts that detected service failures, triggering our incident response protocol.
Response
Upon alert activation, our team conducted a comprehensive investigation across network and service layers. The investigation identified the root cause as a recently applied feature flag configuration.
Remediation included:
- Deploying the correct feature flag configuration across the affected region
- Verifying AI Trust Layer accessibility was restored
- Confirming all dependent UiPath products automatically resumed normal operation
Full service restoration was achieved immediately following the configuration deployment.
Follow-Up
To prevent similar incidents in the future, we will:
- Conduct a comprehensive review of our feature flag configuration management strategy and processes
- Implement enhanced safeguards for configuration rollouts, including pre-deployment validation
- Strengthen our testing procedures for critical service dependencies