Degraded performance for Orchestrator customers in delayed US ring

Incident Report for UiPath

Postmortem

Following a recent deployment, users experienced application slowdown and request failures. The slowdown was traced back to an internal change that affects how SQL queries are composed. To mitigate this incident, both a reversion of the internal change and an upscale of the database were executed.

Posted Aug 01, 2024 - 16:12 UTC

Resolved

The issue has been resolved.

Posted Aug 01, 2024 - 14:23 UTC

Monitoring

We've implemented a fix to restore normal operation and are monitoring the results.

Posted Aug 01, 2024 - 12:39 UTC

Investigating

Starting ~ 10:45 UTC, Orchestrator customers in delayed US ring might notice degraded performance. Our team are actively investigating the issue and we will provide updates as soon as possible.

Posted Aug 01, 2024 - 11:50 UTC

This incident affected: Orchestrator.