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All products listed below have a target availability of 99.9%.
The outage has been resolved and Document Understanding is fully operational.
Impact: No ongoing user impact.
Posted May 14, 2026 - 19:43 UTC
Monitoring
Document processing for Document Understanding in US is recovered and operational, and we are monitoring closely.
Next update: We are continuing to monitor system behavior.
Posted May 14, 2026 - 19:10 UTC
Identified
We have identified the cause of the outage impacting document processing for Document Understanding in US and are working on a fix. Impact: Users may continue to be unable to process documents. Next update: Our focus is on restoring service as quickly as possible.
Posted May 14, 2026 - 19:00 UTC
Investigating
We are investigating reports of an outage impacting document processing for [Document Understanding] Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available
Posted May 14, 2026 - 18:38 UTC
This incident affected: United States (Document Understanding).