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All products listed below have a target availability of 99.9%.
The upstream service provider has resolved their outage, and we are seeing functionality return to normal for the previously affected Customer Portal functionalities.
Posted Sep 16, 2026 - 17:46 UTC
Update
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 16:51 UTC
Update
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 15:34 UTC
Update
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 14:31 UTC
Update
Service provider is making progress in fix implementation, Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 13:29 UTC
Update
Service provider is implementing fix, Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 12:29 UTC
Update
Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 11:29 UTC
Update
Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 10:21 UTC
Identified
We are experiencing degraded performance in the Customer Portal due to an ongoing third-party service outage affecting multiple instances globally.
Creating and updating support cases Viewing existing support case details and replies Loading account and company data Checking case status during self-registration Downloading files
Our team is actively monitoring the situation and will provide further updates as they become available.
Posted Sep 16, 2026 - 09:14 UTC
This incident affected: European Union (AI Center, Customer Portal), United States (Customer Portal), Japan (Customer Portal), India (Customer Portal), Singapore (Customer Portal), Australia (Customer Portal), Canada (Customer Portal), UK (Customer Portal), Switzerland (Customer Portal), Delayed US (Customer Portal), and Delayed EU (Customer Portal).