Intermittent connection issues affecting all products

Incident Report for UiPath

Postmortem

Posted here: https://www.uipath.com/community/rpa-community-blog/postmortem-automation-cloud-outage-1-april-2021

Posted Apr 06, 2021 - 21:43 UTC

Resolved

This incident has been resolved.

Posted Apr 02, 2021 - 01:20 UTC

Monitoring

Issue has been mitigated. All the services are accessible at this time. We continue to monitor and will update this page with progress.

Posted Apr 01, 2021 - 22:44 UTC

Identified

We continue to experience intermittent connection issues with customers accessing Automation Cloud. This is impacting both Enterprise and Community customers in all regions. The root cause is an Azure DNS outage that is impacting all Azure services. We continue to investigate the situation and will update this page with progress.

Posted Apr 01, 2021 - 22:20 UTC

Investigating

We noticed intermittent connection issues affecting all products and we are currently investigating.

Posted Apr 01, 2021 - 21:43 UTC

This incident affected: Automation Cloud, Automation Hub, AI Center, Action Center, Apps, Customer Portal, Data Service, and Marketplace.