Customer impact

Between August 25, 2026 at 9:30 am UTC and August 25, 2026 at 10:13 am UTC, Solution Deployment in Studio Web was unavailable for customers in the Japan region. Affected customers could open Studio Web but were unable to use the deploy feature. The entire Japan region was affected.

The incident lasted 42 minutes. Service mitigation was confirmed at August 25, 2026 at 9:47 am UTC, and full resolution was confirmed at August 25, 2026 at 10:13 am UTC after monitoring showed no further impact.

Root cause

A required deployment update for the Solution Deployment service had not been applied to the Japan region, leaving it on an outdated version. This prevented the deploy feature in Studio Web from operating correctly for customers in that region.

Detection

The issue was first detected by a customer on august 25, 2026 at 9:30 AM UTC. The customer raised a support issue, and an incident was then created from it.

Response

By August 25, 2026 at 9:36 am UTC, investigation confirmed that the Japan region had not received the required Solution Deployment update and was running an outdated version. A fix was already being prepared. The public status page was updated at August 25, 2026 at 9:41 am UTC to reflect the identified issue and that a fix was being rolled out.

At August 25, 2026 at 9:44 am UTC, manual testing confirmed the fix was deployed and working. At August 25, 2026 at 9:47 am UTC, the status page was moved to monitoring. Full recovery was confirmed at August 25, 2026 at 10:13 am UTC, with Solution Deployment operating as expected and no further impact observed.

Follow up

1. Add documentation and protocols for the frontend framework version upgrade process
2. Add canary tests for both services
3. Add automation that closes the deploy ticket only after everything is verified as working